Webinars

From Abandonment to Advantage: Automating Multilingual Customer Experience in Contact Centers

Customer abandonment, long handle times, and low first-call resolution often trace back to one root cause: language. As contact centers scale across markets and channels, English-only automation and overloaded bilingual agents create friction for multilingual customers, driving higher costs, compliance risk, and lost revenue. In this webinar, contact center and CX leaders will learn how […]

Safety, Quality, and Margin: How Language Access is Costing Manufacturers More Than They Think

Manufacturers are losing more to language failures than they realize through safety incidents, quality defects, compliance exposure, and margin erosion. When training is translated but not truly understood, the risks show up on the floor as OSHA violations, scrap, rework, downtime, and avoidable injuries. Yet language access is still often treated as an HR issue […]

Why Community Healthcare is Rethinking Language Access as a Clinical and Financial Strategy

Community health organizations face growing language diversity, tighter margins, and increased compliance risk — yet language access is often treated as a reactive service instead of a strategic asset. In this webinar, community healthcare leaders will learn how language access directly impacts patient outcomes, costs, and staff sustainability. We’ll explore the hidden risks of assuming […]

Simplifying State, Local, and Education Procurement with Piedmont Global

Your Procurement Advantage: Piedmont Global with NASPO ValuePoint

Watch this on-demand webinar to learn how public agencies can easily access interpreting and translation services through the NASPO ValuePoint cooperative contract — no RFP required. Discover how to onboard quickly, maintain compliance, and expand equitable language access across your state.

Supporting multilingual learners in Special Education

Mark Byrne, Language Access Consultant for Education at Piedmont Global hosts Dr. Ashley Crown, Lead Psychologist and Special Education Coordinator at Libertyville District 70, for an interactive conversation discussing the benefits of language access for multilingual families in special education.

Responding to a rapidly growing EL student population.

Mark Byrne, Language Access Consultant at Piedmont Global, hosts Dr. Ninja Idrizi Ed.D., Assistant Superintendent at Glenbrook High School District 225, and Dr. Christine Anderson Ed.D., Instructional Supervisor for Multilingual Learners at Glenbrook High School District 225, for a discussion on how we can address the educational challenges posed by the rapidly expanding English Learner […]

Beyond buzzwords: Leveraging AI in eLearning localization.

View the recording of our webinar, “Beyond Buzzwords: Leveraging AI in eLearning Localization”, where we delve into the transformative power of AI in streamlining eLearning localization, offering a hands-on demonstration of the latest AI tools revolutionizing the industry. Leading the discussion is Gilbert Segura, Vice President of Technology at Piedmont Global, and Joshua Sternlicht, eLearning […]